Terms and conditions

These Terms and Conditions govern your use of our website, including any purchases you make through our e-commerce platform. Please read these Terms and Conditions carefully before using our website or making any purchases. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use our website.

1. Intellectual Property

All content on our website, including but not limited to text, images, graphics, logos, and videos, is the property of our company Lovexpresso gifts and is protected by copyright laws. You may not use, reproduce, distribute, or modify any of the content without our prior written consent.

2. Products and Services

We offer a variety of products and services through our e-commerce platform, including prints, phone cases, and more. The availability of these products and services may vary and is subject to change without notice. We make every effort to provide accurate and up-to-date information about our products, but we do not warrant the accuracy, completeness, or reliability of any product descriptions or other content on our website.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without liability to you or any third party. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of our products or services.

3. Ordering and Payment

To purchase products from our website, you must be at least 18 years old or have the permission of a parent or guardian. You agree to provide accurate and complete information when making a purchase. By placing an order, you authorize us to charge your provided payment method for the total amount of the order, including any applicable taxes and shipping fees.

We accept various payment methods, including credit cards, debit cards, and PayPal. All payments are processed securely through our trusted payment gateway. We do not store any payment information on our servers.

4. Shipping and Delivery

We offer shipping within New Zealand and internationally. The shipping cost and estimated delivery time will be provided at the time of purchase. Please note that delivery times may vary depending on the shipping destination and any unforeseen circumstances.

We strive to ensure that your order is delivered in a timely manner and in good condition. However, we are not responsible for any delays or damages caused by the shipping carrier or any other third party.

5. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving the product to request a return or exchange. Please note that certain items, such as personalized prints, may not be eligible for return or exchange.

Returned items must be in their original condition and packaging. You are responsible for the return shipping costs unless the return is due to our error. Once we receive and inspect the returned item, we will issue a refund or process an exchange, as per your request.

6. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

7. Limitation of Liability

In no event shall we be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of our products or services.

8. Governing Law

These Terms and Conditions shall be governed by and construed by the laws of New Zealand. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Auckland.

9. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically for any updates or changes.

If you have any questions or concerns about these Terms and Conditions, please contact us.

Last updated: 07.01.24